To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In addition the learner will receive a solid grounding in leadership approaches, theories and motivation concepts. The course also discusses the importance of rewards & recognition and grievances & discipline procedures.
Topic Outline
Introduction to Leadership
45 minutes of learning covering the following topics:
- Introduction
- What is Leadership?
- Leadership Goals and Roles
- Leadership vs. Management
- Mission and Goals Exercise
- The Psychological Contract
- Managing the Psychological Contract
- Psychological Contract Exercise
- Psychological Contract Theories
- Maslow's Hierarchy of Needs
- Physiological
- Safety
- Social
- Ego / esteem
- Self-actualisation
- Herzberg and Satisfaction
- Expectancy Theory
- Goal Setting Theory
- Equity Theory
- Identifying Psychological Contracts
- The importance of motivation
Being a Leader
25 minutes of learning covering the following topics:
- Being a Leader
- Leadership Trait Checklist
- Openness
- Commitment to selfless goals
- Intelligence
- Emotional Intelligence
- Perception of current circumstances
- Vision for the future
- Track record
- Passion
- Leadership Trait Exercise
- Leadership Action Checklist
- Commit to Excellence
- Make decisions
- Communicate
- Personal skills
- Asking for Advice
- Being Humble and Proud
Leadership Approaches and Theories
45 minutes of learning covering the following topics:
- Making leaders
- Leadership Approaches
- The Trait Approach
- The Behavioural Approach
- The Contingency Approach
- The Transactional Approach
- The Transformational Approach
- Your decision
- Leadership Characteristics
- Authenticity
- Personal Credibility
- Barriers to Authenticity
- Emotional intelligence
- Integrity
- Personal Characteristics Exercise
- Leadership Theories
- Situational Leadership
- Situational Leadership Levels
- Ethical Leadership
- Benefits for you and for followers
- Benefits to the Organisation
- Benefits to Society and the Environment
- Ethical Questions
- Changing people
- Changing Direction
- Changing Yourself
- Planning Exercise
Motivation Concepts
50 minutes of learning covering the following topics:
- Motivation
- Results Management
- External and Internal Context
- The Business Environment
- The Wider Economic Environment
- Legal Environment
- Societal and political factors
- Technological Factors
- External Context Exercise
- Internal Context
- Stability
- Creativity
- Attention to detail
- Human Orientation
- Results Orientation
- Collaboration
- Internal Context Exercise
- Clarifying the task
- Re-defining Work Tasks
- Analyse and define tasks
- Generate ideas
- Evaluate ideas
- Make a decision
- Management style
- Complexity, Uncertainty and Ambiguity Exercise
- Allocating tasks
- Job Enlargement and Enrichment
- Working with teams
- Motivation Characteristics Exercise
- Improving work conditions
- Health and safety
- Work Environment Exercise
- Social
- Fair Play
- Open Communication
- Work Enjoyment
- Personal Relationships
- Organisational Relationships
- Employer-staff relations
Rewards and Recognition
20 minutes of learning covering the following topics:
- Reward system
- Direct Monetary Rewards
- Non-monetary rewards
- Team based rewards
- Performance Pay
- Motivating High Performers
- Complicated rewards
- Rewards in Your System
- Reward System Exercise
Grievances and Discipline
40 minutes of learning covering the following topics:
- Grievances and disciplinary action
- Operational Grievances
- Systemic Grievances
- Handling Grievances
- Grievance procedure
- Formal Grievance procedure
- Reporting, Hearing and further action
- Grievance Exercise
- Discrimination and harassment
- Harassment
- Self-discipline
- Disciplinary Procedures
- Misconduct
- Gross Misconduct
- Misconduct Exercise
- Formal procedures
- Taking disciplinary action
- Informal cautions
- Disciplinary Interviews
- Information gathering interviews
- Informal Meetings / Counselling Sessions
- Hearings
- Sanctions and Warnings
- Transfer and Suspension
- Demotion, fines and dismissal